What to Expect at a Veterinary Appointment
Knowing what to expect at your first appointment will help make the process easier and more efficient for both you and your pet.
Try to arrive approximately 10 minutes before your pet's appointment time to fill out our New Patient Form. Alternatively, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
A member of our team will review your pet's medical history and discuss the current health concern. Feel free to ask any questions you may have.
Examination, Diagnosis & Treatment
After your pet has been assessed, we will provide you with a diagnosis and treatment options. Your veterinarian will work with you to determine a treatment plan for your pet.
We will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
Our Pet Care Philosophy
We proudly serve pet owners and their companion animals in Louisa. We are dedicated to providing comprehensive, tailored veterinary care for all our patients.
We are passionate about preventative care, client education, and providing comprehensive emergency and rehabilitative care to Louisa pets.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time service is provided or upon discharge of your pet (depending on the circumstances). We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit and Scratchpay as financing options. Both services offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of your pet's treatment at the outset. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Whenever possible, please call ahead and book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away and get to our clinic as soon as possible.
- What is your appointment cancellation policy?
If you need to reschedule or cancel an appointment, please notify us as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of all small domestic pets, primarily cats and dogs.
- Where can I purchase my pet's prescription and food?
You can purchase medications and specialty food for your pet either via our online store or our in-house pharmacy.
- What are the fees associated with an appointment?
You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. Payment is due at the time of service.
For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.
New Patient Form
Complete our New Patient Form online.
Get quick and easy financing with CareCredit or Scratchpay.